Hexagon

Technical Account Manager

ZA-Woodmead, South Africa
Req# ID
2017-3701
Division
Hexagon Geospatial US
# of Openings
1
Category
Customer Support/Technical
Relocation
No

Overview

Hexagon Geospatial helps you make sense of the dynamically changing world. We enable you to envision, experience and communicate geographic information. Our technology provides you the form to design, develop and deliver solutions that solve complex, real-world challenges. Hexagon Geospatial is part of Hexagon  (Nordic exchange: HEXA B), a leading global provider of design, measurement, and visualization technologies that enable customers to design, measure and position objects, and process and present data.

 

We offer interesting and challenging work, a comprehensive benefits package, and a commitment to your professional development and personal achievement.

Responsibilities

  • Maintain current functional and technical knowledge of Hexagon Geospatial products
  • Undertake discovery and education activities to identify opportunities for Hexagon Geospatial technology usage across organizational functions and processes
  • Analyse customers’ needs and propose solutions and / or value-add features to meet their requirements
  • Educate customers and partners on how existing and new product features and functionality work, and how it can positively impact and contribute to their business processes
  • Monitor and support key accounts to ensure optimal utilisation of Hexagon Geospatial technologies
  • Train customers and partners to use products effectively
  • Liaise with the sales teams to win new business and increase sales
  • Work with product teams on scoping projects to meet partner and customer requirements
  • Support the sales team to build relationships with decision makers, business contacts, and influencers
  • Provide timely technical support for customers and partners to support pre-sales and post-sales processes
  • Engage product management as the customer and / or partner advocate on product roadmap discussions
  • Address product related questions and technical challenges
  • Accurately replicate, identify, and document software defects with internal tracking systems
  • Some travel both domestically and internationally will be required from time to time

Qualifications

  • Minimum 5 years’ experience in Technical Account Management
  • Solid technical education (computer science, software engineering) or experience to compensate for it
  • Solid technical background with hands-on experience in geospatial technologies
  • Experience in C#, JavaScript, CSS3 desirable
  • Experience with relational databases (ORACLE and SQL Server)
  • Working knowledge of deploying applications in the cloud
  • Ability to match customers business requirements with product capabilities
  • Ability to make the right decisions based on strong analytical reasoning skills
  • Great team player, reliable coworker and enthusiastic innovator
  • Excellent verbal and written communication, presentation and training skills
  • Strong ability to organize work schedule and time to ensure deadlines are always met
  • Competitive and competitively aware with a proficiency at explaining strengths and weaknesses
  • Experience working with Hexagon Geospatial products desirable

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